viv555 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains precisely what data we collect, why we collect it, how we use it, and what rights you hold as a user.
Six core privacy principles that guide everything we do with your personal information.
We collect only the personal data that is strictly necessary to deliver our Services, comply with legal obligations, and prevent fraud. We do not collect data speculatively.
All data transmitted between your device and our servers is protected by AES-256 SSL/TLS encryption. Stored personal data is encrypted at rest using industry-standard protocols.
viv555 will never sell, rent, or trade your personal data to third-party marketers or advertising networks. Your data exists to serve your account — nothing else.
You have the right to access, correct, download, or request deletion of your personal data at any time. Submit a request via our support team and we will respond within 30 days.
Where we share data with third-party processors — such as payment providers and KYC verification services — we do so under strict data processing agreements with contractual privacy obligations.
We retain personal data only for as long as required to fulfil the purpose for which it was collected or to comply with legal obligations. Data is securely deleted upon expiry of its retention period.
This Privacy Policy ("Policy") is issued by viv555 ("Platform", "we", "us", "our") and applies to all personal data collected from users ("Player", "User", "you", "your") who access or use the viv555 online gaming platform at viv555.lat and all associated sub-domains, mobile interfaces, and services (collectively, the "Services").
viv555 takes the privacy of its users seriously. We have designed this Policy to be transparent, comprehensive, and written in plain English so that every Malaysian player — whether based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or anywhere else — clearly understands how their data is handled.
By registering an Account or continuing to use the Services, you confirm that you have read and understood this Privacy Policy in full and that you consent to the data processing activities described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Services.
The following definitions apply throughout this Policy:
viv555 collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | KYC verification, age verification, account security |
| Contact Data | Email address, Malaysian mobile number, residential address | Account communications, support, withdrawal processing |
| Financial Data | Bank account details, e-wallet IDs (DuitNow, TNG, Boost, GrabPay), crypto wallet addresses | Payment processing, fraud prevention, withdrawal verification |
| Transaction Data | Deposit history, withdrawal requests, bet records, game history, bonus redemptions | Account management, dispute resolution, responsible gambling monitoring |
| KYC Documents | MyKad scan (front & back), passport photo page, utility bills, bank statements | Identity verification, age confirmation, regulatory compliance |
| Device & Usage Data | IP address, browser type, OS, session duration, pages visited, in-platform navigation | Security, fraud detection, platform performance, analytics |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Dispute resolution, service quality improvement |
| Responsible Gambling Data | Self-exclusion requests, deposit/loss limit settings, cool-off period activations | Player protection, regulatory compliance |
viv555 collects personal data through the following channels:
Data you provide directly when registering an Account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions and surveys.
Data collected automatically as you use the Platform, including Device Data, browsing behaviour within the Platform, session timestamps, and error logs. This data is collected via cookies, web beacons, server logs, and similar technologies.
viv555 may receive data about you from third-party sources in limited circumstances, including:
viv555 processes your personal data for the following purposes:
viv555 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
viv555 does not sell, rent, or trade your personal data. We share personal data with third parties only in the circumstances described below:
We engage third-party companies to process personal data on our behalf under written data processing agreements. These processors are contractually prohibited from using your data for any purpose beyond the services they provide to viv555. Categories of processors include:
viv555 may disclose personal data to government authorities, law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure to the extent permitted by law.
In the event of a merger, acquisition, or sale of assets involving viv555, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent in-platform notice prior to any such transfer.
Some of our third-party service providers and processors operate outside Malaysia. When personal data is transferred to a jurisdiction outside your country of residence, viv555 takes steps to ensure that appropriate safeguards are in place to protect your data, including:
viv555 retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
viv555 implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction:
viv555 uses the following categories of cookies and tracking technologies on the Platform:
You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may impair the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Services.
Certain third-party service providers integrated into the Platform (such as live chat tools and analytics platforms) may set their own cookies on your device. These third parties are contractually bound to use such data only for the purposes of delivering the service to viv555 and are prohibited from using it for independent profiling or advertising purposes.
The viv555 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you believe that a minor has registered an Account or provided personal data to viv555, please contact our support team immediately at [email protected] and we will take immediate steps to close the Account and delete all associated personal data.
As a user of the viv555 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a request to our support team via email or live chat. We will respond within thirty (30) days of receiving your request.
Request a copy of all personal data we hold about you, including the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
Request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require re-submission of KYC documentation.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
Receive a structured, machine-readable copy of the personal data you have provided to viv555, in a format suitable for transfer to another service provider.
Object to processing carried out on the basis of legitimate interests, including marketing communications. You may opt out of marketing emails at any time via the unsubscribe link or your Account settings.
Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, and restriction requests may not apply where processing is necessary for the performance of a contract.
viv555 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered Account holders via email to the address registered on their Account, or via a prominent in-platform notification, at least seven (7) days prior to the effective date of the revised Policy.
The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Services after the effective date of any amended Policy constitutes your acceptance of the revised Policy.
If you have questions, concerns, or complaints regarding this Privacy Policy or the way in which viv555 handles your personal data, please contact our Data Privacy team through the following channels:
When contacting us about a data rights request, please include your full name, registered email address, and a description of your request. We will acknowledge your request within two (2) business days and provide a full response within thirty (30) days.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Have questions about how viv555 handles your data? Our support team is available daily from 9am to 2am Malaysia Time and will get back to you within 2 hours.
For players aged 21 and above only. Please gamble responsibly.